Privacy policy

WHO IS THE DATA CONTROLLER?

PERSON RESPONSIBLE FOR THE PROCESSING of your data is: Delefant Marketing Online S.L.L.

VAT NO: B73947277

Postal Address: Avda. Real Academia de Medicina, 1, 2ºA, (Área de negocios Edificio Plazarte), 30009, Murcia, Spain.

Telephone: 868051789

E-mail: info@delefant.com

WHAT KIND OF DATA DO WE PROCESS?

Depending on the products, services or functionalities that you wish to enjoy at any given time, we will need to process certain data or others.  In general, this data will be, depending on the case, the following:

Your identification data (e.g. your first name, last name, language, country from which you are interacting with us, contact details, etc.).

Connection, geolocation and navigation data (in case you interact with us from your mobile phone, for example).

Commercial information if you are subscribed to our newsletter.

Data on their tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the website, we will mark some fields as compulsory, as they are data that we need in order to provide you with the service or give you access to the functionality in question.

Please note that if you choose not to provide us with these details, you may not be able to complete your user registration or take advantage of these services or functionalities.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on how you interact with our website, we will process your personal data for the following purposes:

To attend to the requests or requests that you make through the different means incorporated into our website.

We only process personal data that is strictly necessary to process or resolve your application or request.

For marketing purposes.

Insofar as you subscribe to our Newsletter, your personal data will be used for the regular sending of company newsletters.

You must remember that you can unsubscribe from the Newsletter at any time and free of charge by contacting DELEFANT MARKETING ONLINE S.L.L. at the e-mail address info@delefant.com.

For the management of social networks.

In the event that you follow us or contact us through the different social networks in which we are present, we will process the data that you provide to us through them for the sole purpose of responding to your messages or comments and managing our contact list.

Usability and quality analysis to improve our services (Cookies).

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Platform and thus be able to make improvements to it. Likewise, we occasionally carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

WHAT IS THE LEGITIMACY FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, so we will find different legal bases under the following purposes:

Attention to requests for information.

The legal basis for the processing of your data is the informed consent to respond to queries raised through the website, which implies the acceptance of these conditions by the interested party.         

Marketing.

The legitimate basis for processing your data for marketing purposes is your consent.

Social networking.

The basis of legitimacy is the informed consent to respond to queries raised through the social network, as well as the time when you follow us and want to be part of our contact list.

Usability and quality analysis (Cookies).

User consent to the use of cookies.

HOW LONG WILL WE KEEP YOUR DATA?

Request for information.

We will process your data for as long as it is necessary to deal with your request or enquiry and for 1 year thereafter.

Marketing.

We will process your data until you unsubscribe or cancel your subscription to the newsletter.

Social networking.

We will process your data for as long as it is necessary to deal with your request and for as long as you are a follower of our profile.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes set out in this Privacy Policy, it is necessary for us to provide access to your personal data to third parties who support us in the services we provide to you, as set out below:

Technology service providers.

Public Bodies, Tax Agency, Judges and Courts and, in general, Competent Authorities, when Delefant Marketing Online S.L.L. is legally obliged to provide them.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We undertake to respect the confidentiality of your personal data and to guarantee you the exercise of your rights.

You may exercise these rights free of charge by sending us an e-mail to our address info@delefant.com, simply indicating the reason for your request and the right you wish to exercise.

If we consider it necessary to identify you, we may ask you for a copy of a document proving your identity. In particular, regardless of the purpose or legal basis on which we process your data, you have the right to:

Ask us for access to the data we hold about you.

Ask us to rectify the data we already hold about you. Please note that by actively providing us with your personal information in any way, you warrant that it is true and accurate and you undertake to notify us of any changes or modifications to it.

Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have previously informed you, or to the extent that we no longer have the legitimacy to do so.

Ask us to restrict the processing of your data, which means that in certain cases you can ask us to temporarily stop processing your data or to keep it longer than necessary when you may need it. If you have given us your consent to process your data for any purpose, you also have the right to withdraw your consent at any time.

Moreover, where the processing of your data is based on our legitimate interest, you also have the right to object to the processing of your data.

Finally, we inform you of your right to lodge a complaint with the relevant data protection supervisory authority, in particular with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php.

CHANGES TO THE PRIVACY POLICY.

We may change the information contained in this Privacy Policy from time to time. If we do, we will notify you in a variety of ways through the Platform, or we will notify you at your email address when the change in question is significant to your privacy, so that you can review the changes, assess them and, if applicable, object or unsubscribe to any service or functionality.

INFORMATION ABOUT COOKIES.

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.